The small print

Check our privacy policy.

This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. 
  • What choices are available to you regarding the use of your data. 
  • The security procedures in place to protect the misuse of your information. 
  • How you can correct any inaccuracies in the information. 

Information Collection, Use, & Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to & Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
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While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Phone Communication

By providing your phone number to Doody Patrol, you consent to receive service-related phone calls. These calls may be used for:

  • Scheduling or confirming appointments
  • Addressing service updates or changes
  • Responding to inquiries or support requests

We do not share or sell your phone number to third parties. Calls may be monitored or recorded for quality assurance and training purposes.

SMS Communication

By providing your mobile number and opting in to receive text messages from Doody Patrol, you agree to receive appointment reminders, service updates, account notifications, and occasional promotional messages. Message and data rates may apply.

  • You may opt out of SMS communications at any time by replying “STOP” to any message.
  • We do not share or sell your phone number to third parties.
  • SMS communications are used strictly for service-related and internal business purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Photos and Videos

Doody Patrol may occasionally take photos or short video clips of your yard or property in connection with our services. These may include:

  • Before-and-after service photos
  • Visual confirmation of completed work
  • Training or internal quality assurance purposes

We respect your privacy and handle all media with care:

  • No identifiable information (such as home addresses or people’s faces) will be shared publicly without your written consent.
  • Any images used for marketing purposes (website, social media, brochures, etc.) will be anonymized and only published with your permission.
  • You may request at any time that no photos or videos be taken at your property.

Updates

We reserve the right to update this policy as necessary to reflect operational changes or changes in applicable laws and regulations.